Patient Rights and Responsibilities

You have the right to:

  1. Effective communication, to know what is going on. If you do not know, ask questions until you are sure you understand.
  2. Be interviewed and counseled about personal matters in a private office.
  3. Know why certain information is wanted, needed, or asked for.
  4. Consent in advance to any visits made to your home.
  5. Expect that your medical records will not be given to anyone without your permission.
  6. Expect that your case will only be discussed with those involved in your care.
  7. Know what the provider has found as a result of examining you, and any anticipated outcomes.
  8. Know about any medication or treatment that the provider believes you should have.
  9. Accept or refuse any medication or treatment.
  10. Be treated with respect and dignity as an individual person, having your cultural, spiritual, psychosocial values and beliefs respected.
  11. Make known to members of the board of directors, or administration any problems encountered during a visit to the health center. If the organization cannot address your concerns, you are encouraged to contact the SOUTHEAST COMPLIANCE HOTLINE at 855-368-6272 or 
  12. Be free from abuse, neglect and exploitation.
  13. Expect pain management considerations.
  14. Patients are encouraged to choose a provider of record as their primary care provider to optimize continuity of care. 

Advance Directive Acknowledgement
  1. I have been given written material about my right to accept and refuse medical treatments.
  2. I have been informed of my right to Formulate Advance Directives.
  3. I understand that I am not required to have an Advance Directive in order to receive medical treatment at this health care facility.
  4. I understand that Southeast Community Health Systems does not honor Advance Directives. In the event of a medical emergency during the clinic visit, first aid measures will be provided, 911 called and hospital transfer initiated.